Tags Posts tagged with "artificial intelligence"

artificial intelligence

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Artificial Intelligence

Artificial Intelligence Goes Corporate

Artificial Intelligence / A Cambridge, Massachusetts startup, Talla, wants to help companies to ease into artificial intelligence, and they have come up with a new service assistant bot that gives companies whatever degree of intelligence-fueled power they are looking for. The tool, called ServiceAssistant, works as an IT or HR help desk inside of Slack or Microsoft Teams and gives customers a few options on how to use it. First of all, you can run it like a conventional service desk. The user sends requests through ServiceAssistant where it gets processed and answered by a human.

Artificial Intelligence

In the second scenario, the customer eases into automation where the ServiceAssistant provides an automated answer, which gets checked by a human before being sent through to the questioner, or at the highest level of automation the system simply sends an answer when the confidence threshold is above a certain level set by the customer. Rob May, CEO and co-founder, says the company deliberately used an in-house service model instead of live customers because after reviewing the technology, he felt that the current Natural Language Processing technology was better suited to this approach.

The Talla ServiceAssistant looks like any user on Slack or Microsoft Teams. As with any Slack or Teams bot, employees can interact with it by asking questions. If it’s tuned to be an HR assistant, for example, an employee might ask, “Do we have Labor Day off?” If the system has been configured to answer automatically, it’s the kind of question that it can answer with a high degree of certainty and can simply tell the employee yes or no. In an IT Help Desk approach, the questions could get trickier such as, “How I get access to QuickBooks?” In this case, the system might find multiple matches, and if it were set for automated responses, it could ask the questioner to choose the most relevant one, or it could ask if they want to open a help desk ticket to move to the question to a human for processing.

The system is tuned to ask questions when it doesn’t understand and to learn from the responses. Since people ask questions in non-standard ways, the system can also learn that “Are we open Labor Day?” is the same as “Do we have Labor Day off?” or “Is the office closed on Labor Day?” May says even in companies where there are high usage rates for Slack or Teams, there could be as many as 20% of employees not using that tool, so they’ve also built a Web App and allow email, but the ultimate goal is to get people into the conversational tools to ask the questions; and do it in an automated way as possible.

The company wants to be more than a conversational bot, however. It wants to be a central place for processing IT and HR requests. That means having a ticket system, a knowledge base, and the ability to broadcast to employees, for example, when the system is going down for maintenance or the office is closed for a holiday. May says among his customers Slack is definitely the more popular of the two offerings today, but he believes it’s important to look at the different conversational tools and continually assess where that market is going as it’s still being established.

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Artificial Intelligence

Brain Enhancement To Accelerate Development Of Artificial Intelligence

Artificial Intelligence : Elon Musk has another new company that is focused on developing the capabilities of the brain through AI. Neuralink, the new endeavor, officially came to light thanks to a recent article in the Wall Street Journal, though it has been known for some time that Musk was working on brain-computer interface technology as a means to help ensure humans can keep pace with the accelerating development of artificial intelligence.

Artificial Intelligence

At Code Conference last year, Musk brought up the prospect of a “neural lace” that would be surgically connected to a human brain and permit a user to interact with a computer without the bandwidth challenges that come with current input methods, including keyboards, mice, and trackpads. He’s since tweeted that he has made progress on his own exploration of the technology, and more recently rumors emerged that he was planning to create another company with this project as its focus.

According to the Wall Street Journal report, the medical conditions being studied could include epilepsy and severe depressive disorder. These efforts could build on existing therapies that use electrodes in the brain to treat symptoms of Parkinson’s, giving Neuralink a starting point with established science and an easier path to approval for human use. Clearing that lower hurdle would then set up the company for its longer-term goal of human augmentation.

It may sound far-fetched, but in fact this is basically the Musk standard playbook for building new companies based on big ideas. Both SpaceX and Tesla used the same model, starting with near-term products that weren’t nearly as ambitious as later efforts in order to crest a sustainable path to grand designs, like landing on Mars or affordable, mass-produced long-range EVs.

Musk will definitely have a full plate with Neuralink on top of SpaceX and Tesla, as well as his side venture The Boring Company, which is looking into solving urban transportation issues via tunnels. However, the CEO sees artificial intelligence as a risk that could potentially affect humanity at large, and his decision to pursue this potential solution likely seems as imperative to him as does the necessity of expanding our intergalactic colonial footprint, or weaning ourselves off of fossil fuels.

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